TERMS & CONDITIONS

We have designed this site and its products for fun and lighthearted entertainment. If it makes you laugh, we have achieved our aim. Custom Gateway (In The Paper) stays on the right side of the law. Our products are designed to be lighthearted and are intended for entertainment only.

Please read the following terms and conditions before placing an order on Inthepaper.co.uk. This website is operated by Custom Gateway Ltd (In The Paper). Custom Gateway Ltd (In The Paper) reserves the right, at any time, to modify these conditions of sale. If you do not accept any of the terms specified below, you should not continue using this website.

ORDERING:
By placing your order you agree to the following conditions of sale:

• Only adults over the age of 18 are permitted to purchase items.
• The users of the products and website must use both in the spirit of the company and always in an appropriate manner.
• You agree never to create, email, purchase or print any item which will deceive, offend, harm, threaten, mistreat, defame or misrepresent any person, company, institution or the like or item associated with them.
• By uploading a photo you certify that you have the necessary rights to use and print it.
• You agree never to use any product to falsely obtain credibility, identity of you or others nor to purport in anyway to falsely associate yourself with others.
• You agree never to abuse the site, products or company in any way likely to cause offence to them.
• You agree to refrain from using language, photographs and the like in association with this website and products which may cause offence to the company, its employees and any member of the public.

We may refuse to accept your order if:

• An item is out of stock or unavailable.
• Payment has not been successfully authorised.
• Any personalisation has use of inappropriate language or photographs.
• There has been a product description or pricing error.
   

PRICING
All prices are in pounds sterling. All prices include VAT (where applicable) at the current rate. We reserve the right to display the price exclusive of VAT, but will always display VAT separately and include it in the total price.

All prices displayed on Inthepaper.co.uk are correct to the best of our knowledge and are maintained and reviewed regularly. In the unusual occurrence of a price being displayed incorrectly, we will inform the client of the error within 7 days of the purchase being made, where we will allow the client to either cancel the order or pay the additional cost.

PHOTOGRAPHS
We are not able to improve the quality of your photograph. If the image you send us is poor, low resolution or blurred then this is how it will appear on the product. If you send a good quality image we can guarantee to produce a superb product. For those products needing a photograph you need to send a good quality, preferably digital image. It should be “Passport” like with the person featured facing the camera. You can have your photograph assessed free of charge by emailing sales@inthepaper.co.uk.
 

DISCOUNT CODES
Discount codes are distributed via various promotions throughout the year. Discount codes apply to internet orders only and can not be applied to a purchase once the payment is completed. Custom Gateway reserves the right to prevent discount codes being used against certain products. Only one discount code can be used per order. Once a discount code has expired it is no longer valid.
 

DELIVERY
Visit our Delivery page for full details on delivery costs and times.
 

CANCELLATIONS
If you wish to cancel your order you must inform us prior to the order being dispatched. Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and Exchanges' section below.

Cancellations can only be accepted on personalised products if work on your order has not commenced. Because of the fast turnaround, customers are advised that production for some personalised products can begin immediately. Customers wishing to cancel an order should contact our customer service team at sales@inthepaper.co.uk immediately.
 

RETURNS & EXCHANGES
We are not able to accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective, or if there has been an error on our behalf. We provide our customers with various opportunities to check and confirm all personalisation and inputted information.

Returns should be sent to: Returns Department, Custom Gateway Ltd (In The Paper),Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co. Durham, DL13 2UY. The customer is responsible for returning items to Custom Gateway Ltd (In The Paper). Custom Gateway Ltd (In The Paper) cannot be held accountable for returned items which go missing during transit. We recommend customers use a Recorded / Signed for delivery service.

COMPLAINTS
The best way to resolve any complaint is to email us at sales@inthepaper.co.uk. They will ensure any issues are investigated / rectified immediately. If you are not satisfied with the outcome of an enquiry, please send details of your complaint to: Complaints, Personalised Football Gifts (In The Paper),Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co, Durham, DL13 2UY, making sure to quote your name, order number, the nature of the complaint and the member of staff you dealt with. We will respond to your complaint within 5 working days of receiving your letter.

Similarly, we would love to hear any positive feedback you may have – simply email us at sales@inthepaper.co.uk.
 

DATA PROTECTION
We respect your privacy without exception. We do not divulge information to anyone. Personalised Football Gifts (In The Paper) promises never to willingly or knowingly pass on any of the details provided by any customer at any time, ever. For further details, please view our Privacy Policy.
 

LIABILITY
By Ordering with Personalised Football Gifts (In The Paper):
1. You agree to use the site, its products and services entirely at your own risk and the company and/or its employees or representatives will not be responsible for damage or consequential damage of any type.
2. You agree to completely indemnify Personalised Football Gifts (In The Paper), its employees and all related companies against any claims, harm, consequential damage or the like associated with your use of this site or any Personalised Football Gifts (In The Paper) products.

The total liability of Personalised Football Gifts (In The Paper) for any claim whatsoever in connection with the Personalised Football Gifts (In The Paper) website shall be limited to the price paid for the product. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the products described and do not form any contract between the purchaser and / or recipient and Personalised Football Gifts (In The Paper). We try to keep website images current but due to the nature of football this is not always possible. The finished product (your personalised gift) will always reflect any changes in manager and/or player additions providing they have been approved by the club.
 

CONTACT DETAILS
Opening Hours 

• Monday to Thursday: 9am – 5pm
• Friday: 9am – 4pm 

Closed Weekends and UK/England Bank Holidays

Email: sales@inthepaper.co.uk

Address: Personalised Football Gifts (In The Paper)
Unit 12, Weardale Business Centre,
Martin Street, Stanhope,
Co. Durham,
DL13 2UY,
United Kingdom

Last Updated 01/10/2019